FavePay transactions are made after you have received your services and therefore cannot be canceled by you. However, in cases whereby the wrong amount has been paid, you can request the partner to cancel it on their end within 24 hours.
For all transactions made by debit/credit card, once the partner cancels the transaction on their end, your money will be refunded back to your card. The amount will be reflected in your statement in 7-14 working days. For all transactions made by card and Fave Cashback, the refund will be made to the bank account and Fave account respectively. If you had selected any other payment methods for your transaction, the refund will be processed in terms of Fave Cashback upon successful cancellation from our Partner’s end. The Fave Cashback will be valid for 3 months and is automatically used on your next transaction with us, sitewide.
If more than 24 hours have passed, you will need to reach out to us via Live chat on the Fave app ('Me' tab > HELP CENTRE > TALK TO US), or email us at hello@myfave.com for issues with your transaction.
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