FavePay transactions are made after you have received your services and therefore cannot be cancelled by you. However, in cases whereby the wrong amount has been paid, you can request the partner to cancel* it on their end within 24 hours.
For all transactions made by card (debit/credit)/ E-Wallet (Boost/GrabPay)**, once the partner cancels the transaction on their end, your money will be refunded back to your card/ E-wallet. The processing time for a refund back to card is 7-14 working days. Refunds back to E-Wallets will be processed in 24 hours from the time of cancellation.
For all transactions made by card/E-Wallet and Fave Cashback, the refund will be made to the card/ E-Wallet and Fave account respectively. The Fave Cashback will be valid for 3 months and is automatically used on your next transaction with us, sitewide.
*Any promo code used or cashback earned from the FavePay transaction will also be forfeited upon cancellation of the transaction.
**This process is effective for cancellations made on 5 Feb 2021 onwards and support for all devices with Fave app version of 2.92.0 and above. Transactions made using Boost/GrabPay and cancelled before this date will be refunded in Fave Cashback only, whereby the Fave Cashback will be valid for 3 months to offset any transactions on Fave, sitewide.
If more than 24 hours have passed, you will need to reach out to us via Live chat on the Fave app ('Me' tab > HELP CENTRE > TALK TO US), or email us at email@example.com for issues with your transaction.