What do these payment statuses mean?

  • Settled/Submitted for Settlement: Your payment has gone through.

  • Rejected: Your payment has been rejected by the bank. Please check with the bank to authorise online transactions, or check for other possible reasons.

  • Payment Pending/ Payment Processing: If this status appears on your voucher (under My Vouchers section), your transaction is being processed and its final status will refresh in around 45-60 minutes. If the payment fails, the status will show “Voided”.

  • Voided: Your transaction did not go through. The amount will be refunded to the initial payment method in 7-14 working days.
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