All refunds made within 3 days from the date of purchase for purchases made via credit / debit cards / online banking / e-Wallet (Boost and GrabPay)* will be processed back to your original payment method. Refunds to card will be reflected in 7-14 working days whereas refunds to E-Wallet will be processed within 24 hours from the time of cancellation.
*This refund process for E-Wallets is effective for cancellations made on 5 Feb 2021 onwards and support for all devices with Fave app version of 2.92.0 and above. Vouchers purchased using Boost/GrabPay and cancelled before this date will be refunded in Fave Cashback only, whereby the Fave Cashback will be valid for 3 months to offset any transactions on Fave, sitewide.
However, refunds for purchases made using other payment methods (Fave Cashback/e-Cashback) will be processed back to the same (original) form, following original validity upon your cancelation of voucher(s).
Please take note:
- If you wish to cash out your refunded cashback do write to us promptly at hello@myfave.com, before any of the refunded cashback is utilized on next purchase or have expired.
- Only transactions made via credit/debit card, online banking and e-wallet are eligible for Cash refund requests
- A processing fee of 10% per transaction will be incurred.
- Once initiated, the Cash refund will reflect in your statement in 7-14 working days for bank account, and 24-48 hours for e-wallet.
- Cashback purchases cannot be refunded in Cash.