If you have not passed the cancellation deadline, you can cancel the voucher and receive a full refund in Fave Cashback within 24 hours. Non-cancellable vouchers and vouchers that have passed the cancellation deadline will not receive a refund. You can also gift your voucher to a family/ friend. For more details regarding gift vouchers, kindly refer: Can I purchase a voucher as a gift?
In case you are unable to redeem your voucher due to an emergency or the venue was unable to accommodate you, please contact our Customer Happiness team for assistance from your app (ME > HELP CENTRE > TALK TO US) or email us at firstname.lastname@example.org.