What happens if I can't redeem my voucher?

As long as you have not passed your cancellation deadline, you may cancel your booking without any further charge. Charges will be returned to your account in the form of Fave credits within 24 hours of cancelling the booking.

There will be no refund for any cancellation after the deadline. In case you are unable to redeem your voucher due to an emergency or the venue was unable to accommodate you, please contact our Customer Happiness team for assistance from your app (More > Need Help?) or email us here

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