Don't panic! The first thing you should do is check if your voucher has passed the cancelation deadline. If the deadline hasn't passed, then simply cancel the reservation. If the payment has been made by debit / credit card, the charges will automatically be refunded to your method of payment within 7-14 working days. However, if your purchase was made by utilizing both your card and Fave Cashback, the amount will be refunded to your bank account and Fave account, respectively.
Any Fave cashback, if refunded, will be valid for 3 months to offset your transactions on Fave.
Please take note:
- Any Promo Code used will be forfeited.
- Kindly take note that some deals are non-cancelable and these cannot be refunded.
If you find that the cancelation deadline has passed, do contact our Customer Happiness team via the live chat on the app (ME > HELP CENTRE > TALK TO US) or email us and we will review and assist your case accordingly.