Don't panic! The first thing you should do is check if your voucher has passed the cancelation deadline. If the deadline hasn't passed, then simply cancel your purchase via your Fave app.
If the payment has been made by debit / credit card or E-Wallet (Boost and GrabPay), the charges will automatically be refunded to your method of payment within 7-14 working days (for debit / credit card) or 24 hours upon cancelation for purchase made via E-Wallet.
However, if your purchase was made by utilizing both your card/E-Wallet* and Fave Cashback/e-Cashback, the amount will be refunded to your card/E-Wallet and Fave account, respectively. Any e-Cashback amount, if refunded, will be processed in the form of e-Cashback only. For all other payment methods, the refund will be in the form of Fave Cashback once you have cancelled your voucher successfully.
Fave Cashback from refunds will be valid for 3 months to offset your transactions on Fave, whereas refunded e-Cashback will be valid for 30 days from the date of refund.
Please take note:
- Any Promo Code used will be forfeited.
- Some deals are non-cancelable and these cannot be refunded.
If you find that the cancelation deadline has passed, do contact our Customer Happiness team via the live chat on the app (ME > HELP CENTRE > TALK TO US) or email us and we will review and assist your case accordingly.
* This cancellation process for purchases made using E-Wallet is effective on 5 Feb 2021 onwards and support for all devices with Fave app version of 2.92.0 and above. Vouchers purchased using Boost/GrabPay and cancelled before this date will be refunded in Fave Cashback only, whereby the Fave Cashback will be valid for 3 months to offset any transactions on Fave, sitewide.