Can I request for a refund if I am not able to utilise my voucher?

If your voucher purchased via the Fave app is cancellable and still within its cancellation deadline, you can cancel the voucher from your end to receive a refund of your purchase in full. For purchases made via BIG Points, Fave Cashback, online banking, and/or Boost, the refund will be given back in the form of Fave Cashback. This Fave Cashback will have a validity of 3 months. If there was a payment made via debit/ credit card during purchase, the amount paid from card will be refunded back to your card in 7-14 working days.

Should there be any issues with the redemption, please write in to and our agents will assist you accordingly. 

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