If your voucher purchased via the Fave app is cancellable and still within its cancellation deadline, you can cancel the voucher from your end to receive a refund of your purchase in full. For purchases made via AirAsia BIG points, Fave Cashback, online banking, and/or Boost, the refund will be given back in the form of Fave Cashback. This Fave Cashback will have a validity of 3 months. If there was a payment made via debit/ credit card during purchase, the amount paid from card will be refunded back to your card in 7-14 working days.
Should there be any issues with the redemption, please write in to firstname.lastname@example.org and our agents will assist you accordingly.