Can I request for a refund if I am not able to utilise my voucher?

Yes, you can get a refund for cancellable deals as long as you cancel your voucher before the cancellation deadline has passed. However, we are unable to extend the validity of the voucher. Once the deal is canceled, any used promo code to purchase the deal will be forfeited and will not be able to reuse it again.

The refund will be in the form of Fave cashback and will be available in your account within 24 hours. The refunded cashback will be valid for 3 months to offset your purchases on Fave. 

Here are the steps to cancel:

You can cancel it on the app by accessing your purchased vouchers by going to the ME tab. Select the voucher you would like to cancel.

  • Click on the option to Cancel this Reservation. A pop up will appear for you to confirm.
  • Voucher will be canceled.

 You can also cancel on the website. Just log onto, click on MY PURCHASES > MY UPCOMING PURCHASES > click on your voucher - VIEW DETAILS.

You will be directed to your voucher page. Scroll down the page until you see CANCEL RESERVATION - click on it and you are done!


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