What if I was overcharged? What happens to my BIG Points? How will I be refunded?

You can reach out to Fave to inform us about the issue that you encountered. We would assist to check on the issue and communicate with you further on the issue that you encountered.

As for your BIG Points, you will have to contact BIG Loyalty to inquire about the status of your BIG Points.

All refunds would be made in the form of Fave cashback only.

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