What if my voucher redeemed/purchased via BIG Loyalty app has expired?
Who do I reach out to in the event of, poor service and/or merchant unable to fulfil my redeemed/purchase voucher?
How do I use/claim the BIG Deals voucher at the merchant outlet?
Can I request for a refund/cancellation in the event that I am not able to utilize my BIG Deals voucher redeemed/purchased via BIG Loyalty app?
Who should I contact to verify or check on my BIG Points earned from my purchase of a BIG Deals voucher on the BIG Loyalty app?
I’ve purchased for a BIG Deal voucher using Credit/Debit card but I didn’t receive my BIG Points, what do I do?
Will I get to earn BIG Points if I purchase a BIG Deals voucher from the BIG Loyalty app?
How do I retrieve the BIG Deals voucher upon successful redemption/purchase?
I need a receipt for my purchase, how do I get that?
How do I get a tax invoice for my purchase?

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How do I retrieve the BIG Deals voucher upon successful redemption/purchase?

August 28, 2020 09:51
Updated

Step 1:

From your BIG Loyalty app, tap on the “Shopping” icon on the Quick Link bar at the bottom right corner.

Step 2:

Under BIG Deals by Fave section, tap on the “Menu” icon and select My Vouchers. Your redeemed/purchase BIG Deals voucher will be displayed here. If you fail to find your voucher, please reach out to BIG Loyalty at askbig.loyalty@airasiabig.com.