From your BIG Loyalty app, you can keep track of your BIG Points easily on your mobile anytime, anywhere. If you need further assistance in regard to your BIG Points, you can reach us at askbig.loyalty@airasiabig.com.
Articles in this section
- What if my voucher redeemed/purchased via BIG Loyalty app has expired?
- Who do I reach out to in the event of, poor service and/or merchant unable to fulfil my redeemed/purchase voucher?
- How do I use/claim the BIG Deals voucher at the merchant outlet?
- Can I request for a refund/cancellation in the event that I am not able to utilize my BIG Deals voucher redeemed/purchased via BIG Loyalty app?
- Who should I contact to verify or check on my BIG Points earned from my purchase of a BIG Deals voucher on the BIG Loyalty app?
- I’ve purchased for a BIG Deal voucher using Credit/Debit card but I didn’t receive my BIG Points, what do I do?
- Will I get to earn BIG Points if I purchase a BIG Deals voucher from the BIG Loyalty app?
- How do I retrieve the BIG Deals voucher upon successful redemption/purchase?
- I need a receipt for my purchase, how do I get that?
- How do I get a tax invoice for my purchase?