All expired vouchers are voided automatically and cannot be refunded. We are unable to
extend the validity of vouchers as the vouchers have a fixed validity upon
redemption/purchasing.
Articles in this section
- What if my voucher redeemed/purchased via BIG Loyalty app has expired?
- Who do I reach out to in the event of, poor service and/or merchant unable to fulfil my redeemed/purchase voucher?
- How do I use/claim the BIG Deals voucher at the merchant outlet?
- Can I request for a refund/cancellation in the event that I am not able to utilize my BIG Deals voucher redeemed/purchased via BIG Loyalty app?
- Who should I contact to verify or check on my BIG Points earned from my purchase of a BIG Deals voucher on the BIG Loyalty app?
- I’ve purchased for a BIG Deal voucher using Credit/Debit card but I didn’t receive my BIG Points, what do I do?
- Will I get to earn BIG Points if I purchase a BIG Deals voucher from the BIG Loyalty app?
- How do I retrieve the BIG Deals voucher upon successful redemption/purchase?
- I need a receipt for my purchase, how do I get that?
- How do I get a tax invoice for my purchase?