On Boost app:
If a Fave deal is purchased through the Boost app, these vouchers are non-cancelable and cannot be refunded.
On Fave app:
For Fave deals that are purchased using Boost as a payment method, if the purchase is canceled from customer’s end within the cancelation deadline, the refund will be made back to the Boost wallet*within 24 hours from initiation of the cancellation.
* This process is effective for cancellations made on 5 Feb 2021 onwards and support for all devices with Fave app version of 2.92.0 and above. Vouchers purchased using Boost/GrabPay and cancelled before this date will be refunded in Fave Cashback only, whereby the Fave Cashback will be valid for 3 months to offset any transactions on Fave, sitewide.
Should you have any issues with the redemption, please write in to firstname.lastname@example.org for our teams to assist you accordingly. Thank you!