UPDATED AND EFFECTIVE AS OF 30 SEPTEMBER 2021
Welcome to the FAVE website https://myfave.com/ (“Site”) and/or FAVE mobile apps (“App”) (collectively, the “Platform”).
PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY SO THAT YOU ARE AWARE OF YOUR RIGHTS AND OBLIGATIONS TOWARDS THE APPLICABLE FAVE COMPANY IN YOUR JURISDICTION (FAVE ASIA TECHNOLOGIES SDN BHD (COMPANY REGISTRATION NO. 201101000765 (928899-V)) IN MALAYSIA, BEECONOMIC SINGAPORE PTE. LTD. (UEN: 201002456D) IN SINGAPORE AND PT DISDUS INDONESIA (NPWP: 31.220.128.8.022.000) IN INDONESIA) AND ITS RELATED COMPANIES, SUBSIDIARIES AND AFFILIATES (INDIVIDUALLY AND COLLECTIVELY, "FAVE", "WE", "US" OR "OUR") IN RESPECT OF THE ACCESS AND USE OF THE PLATFORM AND/OR SERVICES PROVIDED BY US.
BY ACCESSING THE PLATFORM, USING THE SERVICES AND/OR REGISTERING FOR AN ACCOUNT WITH US, YOU GIVE YOUR ACCEPTANCE OF AND CONSENT TO THESE TERMS OF USE, WHICH SHALL INCLUDE THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERETO AND/OR IMPOSED BY US FROM TIME TO TIME. YOUR ACCEPTANCE OF THESE TERMS OF USE SHALL CONSTITUTE LEGALLY BINDING AGREEMENT BETWEEN FAVE AND YOU AS THE USER. IF YOU DO NOT AGREE WITH THESE TERMS OF USE, IN WHOLE OR IN PART, PLEASE DISCONTINUE ACCESSING AND USING THE PLATFORM, ACCOUNT AND/OR SERVICES IMMEDIATELY.
16D.1 INTRODUCTION
(a) You are permitted to link Eligible Cards to the Platform via FavePay Cardlink.
(b) This feature is an extension of FavePay in that you may still be issued with Cashback based on the FINAL PRICE for payments made to the Participating Merchant via your Eligible Cards (refer to Section 16D.2) at the payment acceptance device provided by the Merchant Acquirer without utilizing FavePay application / feature.
(c) Your usage of or your transaction(s) carried out via FavePay Cardlink are additionally governed by these Specific T&C - FavePay Cardlink.
16D.2 DEFINITION & INTERPRETATION
(a) In this Section 16D, unless the subject or context otherwise requires the following words and expressions shall have the following meanings:
“Cardlink Cashback” means the Cashback awarded to you by a Merchant, partner or Fave upon a successful transaction using any of your Eligible Card for payment at the payment acceptance device provided by the Merchant Acquirer (without the need to the FavePay application / feature);
“Eligible Cards” means such credit / debit cards which falls within Fave’s approved categories from time to time and specified on our Platform;
“Participating Merchant” means any Merchant’s stores / outlets which opt to provide for the FavePay Cardlink feature;
“Merchant Acquirer” means any merchant acquirers with ownership of payment processing networks including but not limited to Visa.
16D.3 FAVEPAY CARDLINK TERMS
(a) The FavePay Cardlink will only be accessible to you if you are a holder of an Eligible Card.
(b) The Cardlink Cashback may only be issued when you pay for a transaction using the Eligible Card for payment at the payment acceptance device provided by the Merchant Acquirer with the Participating Merchant.
(c) You may choose to link up to maximum of five (5) Eligible Card(s) to your FavePay Cardlink.
(d) Cardlink Cashback
Cardlink Cashback are additionally governed by the following terms and conditions (in addition to those stipulated in Section 16, 16A and 16B):
(i) You may be issued with Cardlink Cashback upon a successful transaction using any Eligible Card for payment at the payment acceptance device provided by the Merchant Acquirer with the Participating Merchant and the Cardlink Cashback is cumulative in nature.
(ii) The Cardlink Cashback will be available to you within forty-eight (48) hours following the successful transaction on FavePay Cardlink.
(iii) Whilst we will endeavour to credit the Cardlink Cashback into your Account as soon as possible and within forty-eight (48) hours, there may be a lapse of time between a transaction made or usage of the Eligible Card and the crediting of Cardlink Cashback into your account. You agree that in such circumstances, we will not be liable for such delay save where the lapse of time is caused by any breach or negligence by us. We do not represent that any Cardlink Cashback earned will be immediately made available for you or your use.
(iv) The Cardlink Cashback issued to you will be stored in your Account.
(v) Any addition, changes or removal of any Eligible Card from FavePay Cardlink will not cause the forfeiture of Cardlink Cashback which have been issued to you upon the successful transaction.
(vi) Limitation of Utilization of Cardlink Cashback
The Cardlink Cashback issued to you cannot be utilised to partly pay a Participating Merchant if you intend to also make payment of the balance for the same transaction via FavePay Cardlink. The Cardlink Cashback can only be utilised for payment(s) made via FavePay (without the FavePay Cardlink feature) using the FavePay application / feature at the Participating Merchant. Kindly refer to Section 16D.6 for further illustration.
(vii) For the avoidance of doubt, we may specify from time to time, such FavePay Cardlink transactions which will NOT entitle you to Cardlink Cashback.
Notwithstanding all of the above, we reserve all rights to make final determination of the terms of issuance and redemption of the Cardlink Cashback on a case to case basis.
16D.4 CANCELLATION OR TERMINATION OF FAVEPAY CARDLINK TRANSACTION & REFUND
(a) We reserve the right to make deductions of the Cardlink Cashback issued to your account at any time where there is valid reason to do so. Circumstances where deduction of Cardlink Cashback may occur including but not limited to cancellation or termination of transaction due to return of goods, refund, fraud, error and unauthorized transactions.
(b) Any refund of any amount paid by you for a FavePay Cardlink transaction shall be dealt with between you, Merchant and/or the respective Merchant Acquirer.
16D.5 YOUR ACKNOWLEDGEMENT
You hereby irrevocably acknowledge and agree that:
(a) you shall be solely responsible for any matters relating to tax arising from your selection of FavePay Cardlink.
(b) you represent and warrant to be an authorised holder of the Eligible Card.
(c) you hereby consent and authorize the respective Merchant Acquirer and its affiliates, subcontractors and agents to obtain, process, monitor, analyze, and provide to us information relating to FavePay Cardlink transactions including but not limited to purchase date, settlement amount, settlement currency, settlement date, transaction identification, transaction authorization codes, merchant name and User EUID and understand that we are unable to provide you with FavePay Cardlink in the event such authorization or permission is revoked;
(d) we rely on the information provided by the respective Merchant Acquirer in relation to the issuance of Cardlink Cashback and any cancellation or termination of FavePay Cardlink transaction, the accuracy of which we are not obliged to verify;
(e) any dispute arising in connection to any transaction carried out on the Eligible Card shall be resolved between you and the Merchant or you and the respective Merchant Acquirer.
16D.6 ILLUSTRATION
DD transacted with his Visa credit card which is linked to FavePay Cardlink at a retail store with the FINAL PRICE of RM100.00 and earned RM10.00 as Cardlink Cashback. Subsequently after a month, he revisited the same retail store and spent RM200.00 with his Visa debit card which is also linked to the FavePay Cardlink. He earned RM20.00 as Cardlink Cashback via this transaction. Now, DD has RM30.00 being the Cardlink Cashback collectively earned from the two transactions.
If DD now wants to use the RM30.00 Cardlink Cashback earned from the previous two transactions, he will need to visit the same retail store and make the payment via FavePay (and not just the Visa credit card linked to FavePay Cardlink) through the FavePay application / feature.
If you have any questions or concerns about these Specific T&C – FavePay Cardlink, please contact us via email at hello@myfave.com or through the communication channel(s) made available on the Platform.