Missed a payment on one of your installments? Firstly, don't panic!
If it is still within 2 days from your installment payment due date,
- kindly top up your Primary FavePay Later card with sufficient balance OR update your Primary FavePay Later card by following these steps in this linked article: click here.
If it is 3 days or more from your installment payment due date,
- please change/ update your card details for the said installment by going to your Me tab > My FavePay Later page, then click on the transaction with the late payment (indicated by the "Late" label as indicated in the screenshot example below).
Next, tap on the installment due and follow through with all the prompts to update your card details.
Once you have updated your card through the steps mentioned, an attempt will be made to charge the late payment* to your newly-updated card.
*Payments more than 7 days late are subject to a 1.5% penalty fee, according to our terms here.