Frequently Asked Questions
General
- What is Fave?
- What is the difference between Fave deals and FavePay?
- How do Fave Deals work?
- Do I need to print out my Fave voucher?
- I bought the voucher through the website. Do I need to print my voucher?
- Where can I find my purchased voucher?
Purchasing Vouchers
- My credit / debit card got charged with an authorisation fee. What is that?
- How do I purchase a Fave voucher?
- What is a two-step verification process?
- How do I use a promo code to offset my purchases?
- What is a cashback promo code and how do I use it?
- My promo code did not work. Why did that happen?
Redeeming Vouchers
- How do I redeem my voucher?
- How do I find my voucher redemption period?
- When can my voucher be redeemed?
- Can I redeem my vouchers offline?
- I accidentally cancelled my voucher. What should I do?
- What happens if I can't redeem my voucher?
Payment & Refund
- What are the payment methods for Fave?
- How do I change and view my payment method?
- I can’t make a payment! What should I do?
- What do these payment statuses mean?
- Cross-border charges - why am I charged extra?
- Invoice for purchases
FavePay
- What is FavePay and why should I use it?
- Where can I use FavePay?
- How do I pay with FavePay?
- What cards can you use to pay with FavePay?
- What are the exclusive items / perks offered for using FavePay?
- What is cashback?
Gifting with Fave
Fave Credits
Understanding the Fine Print
Frequently Asked Questions - Fave x AirAsia
BIG Deals by Fave on BIG Loyalty App
- What if my voucher redeemed/purchased via BIG Loyalty app has expired?
- Who do I reach out to in the event of, poor service and/or merchant unable to fulfil my redeemed/purchase voucher?
- How do I use/claim the BIG Deals voucher at the merchant outlet?
- Can I request for a refund/cancellation in the event that I am not able to utilize my BIG Deals voucher redeemed/purchased via BIG Loyalty app?
- Who should I contact to verify or check on my BIG Points earned from my purchase of a BIG Deals voucher on the BIG Loyalty app?
- I’ve purchased for a BIG Deal voucher using Credit/Debit card but I didn’t receive my BIG Points, what do I do?
AirAsia BIG Loyalty
- How do I link my AirAsia BIG Points on the Fave App?
- How many AirAsia BIG Points will I receive / earn when I purchase through Fave?
- How much are my AirAsia BIG Points worth on Fave?
- Can I use AirAsia BIG Points for Fave deals and Favepay?
- Can I decide whether or not I want to use my AirAsia BIG Points?
- Can I decide how many AirAsia BIG Points will be utilised?
Terms and Policies
Terms of Use
- 1. Introduction
- 2. Purchasing and Payment
- 3. Purchasing and Payment
- 4. Promo Code
- 5. Your Obligations
- 6. Intellectual Property
Privacy Policy
- 1. Introduction
- 2. Collection of Personal Data
- 3. Purpose of Acquiring and Processing Your Personal Data
- 4. Consequences of Not Consenting to This Privacy Policy/Not Providing Your Personal Data
- 5. Disclosure of Your Personal Data
- 6. Accuracy of Your Personal Data