Frequently Asked Questions
eCards
- What is an eCard?
- Where do I find my purchased eCard?
- Where can I use my eCard partner cashback?
- Does my eCard partner cashback expire?
- Can I get a refund for my eCard purchase?
- What happens if my FavePay payment value exceeds any eCard partner cashback balance in my account?
General
- What is Fave?
- What is the difference between Fave deals and FavePay?
- How do Fave Deals work?
- Do I need to print out my Fave voucher?
- I bought the voucher through the website. Do I need to print my voucher?
- Where can I find my purchased voucher?
Purchasing Vouchers
- My credit / debit card got charged with an authorisation fee. What is that?
- How do I purchase a Fave voucher?
- How do I use a promo code to offset my purchases?
- What is a cashback promo code and how do I use it?
- My promo code did not work. Why did that happen?
- The promo code says ‘Get 20% Off’, but I only got RM10 off. Why is that?
Redeeming Vouchers
- How do I redeem my voucher?
- How do I find my voucher redemption period?
- When can my voucher be redeemed?
- Can I redeem my vouchers offline?
- I accidentally cancelled my voucher. What should I do?
- What happens if I can't redeem my voucher?
Payment & Refund
- What are the payment methods for Fave?
- How do I change and view my payment method?
- How do I choose my primary method of payment?
- Can I remove my primary method of payment?
- Does my primary method of payment change if I log out and login to my Fave account?
- How much is the card authorisation fee?
FavePay
- What is FavePay and why should I use it?
- Where can I use FavePay?
- How do I pay with FavePay?
- What cards can you use to pay with FavePay?
- What are the exclusive items / perks offered for using FavePay?
- What is cashback?
Table Ordering
- Can I customize my order?
- Can I pay for discounted /promotional/ set items on the menu?
- Will I get a digital receipt for my FavePay payment?
- Can I see the cashback that I will earn before placing an order?
- Is there a separate “Scan QR” button for table ordering?
- What is the difference between the QR code on the table and the QR code at the counter?
Gifting with Fave
Fave Cashback
Understanding the Fine Print
Terms and Policies
Terms of Use
- 1. Introduction
- 2. Payments
- 3. Purchasing and Redemption
- 4. Promo Code
- 5. Your Obligations
- 6. Intellectual Property
Privacy Policy
- 1. Introduction
- 2. Collection of Personal Data
- 3. Purpose of Acquiring and Processing Your Personal Data
- 4. Consequences of Not Consenting to This Privacy Policy/Not Providing Your Personal Data
- 5. Disclosure of Your Personal Data
- 6. Accuracy of Your Personal Data
Frequently Asked Questions - Fave x AirAsia
BIG Deals by Fave on BIG Loyalty App
- What if my voucher redeemed/purchased via BIG Loyalty app has expired?
- Who do I reach out to in the event of, poor service and/or merchant unable to fulfil my redeemed/purchase voucher?
- How do I use/claim the BIG Deals voucher at the merchant outlet?
- Can I request for a refund/cancellation in the event that I am not able to utilize my BIG Deals voucher redeemed/purchased via BIG Loyalty app?
- Who should I contact to verify or check on my BIG Points earned from my purchase of a BIG Deals voucher on the BIG Loyalty app?
- I’ve purchased for a BIG Deal voucher using Credit/Debit card but I didn’t receive my BIG Points, what do I do?
AirAsia BIG Loyalty
- How do I link my AirAsia BIG Points on the Fave App?
- How many AirAsia BIG Points will I receive / earn when I purchase through Fave?
- How much are my AirAsia BIG Points worth on Fave?
- Can I use AirAsia BIG Points for Fave deals and Favepay?
- Can I decide whether or not I want to use my AirAsia BIG Points?
- Can I decide how many AirAsia BIG Points will be utilised?
Frequently Asked Questions - Fave x Boost
Paying with Boost
- What is Boost?
- What can you do with Boost on Fave?
- Why should I use Boost to pay on the Fave app?
- How can I use Boost on the Fave app?
- Can I use Boost as my primary method of payment?
- How do I make a FavePay transaction using Boost?
Frequently Asked Questions - Fave x GrabPay
Paying with GrabPay
- How do I link my GrabPay Wallet to Fave?
- How can I use GrabPay on Fave?
- Can I use GrabPay as my primary method of payment?
- How much are my GrabPay credits worth on Fave?
- What happens if I do not have enough GrabPay Credits?
- I need a receipt for my purchase, how do I get it?