Frequently Asked Questions
BIG Deals by Fave on BIG Loyalty App
- What if my voucher redeemed/purchased via BIG Loyalty app has expired?
- Who do I reach out to in the event of, poor service and/or merchant unable to fulfil my redeemed/purchase voucher?
- How do I use/claim the BIG Deals voucher at the merchant outlet?
- Can I request for a refund/cancellation in the event that I am not able to utilize my BIG Deals voucher redeemed/purchased via BIG Loyalty app?
- Who should I contact to verify or check on my BIG Points earned from my purchase of a BIG Deals voucher on the BIG Loyalty app?
- I’ve purchased for a BIG Deal voucher using Credit/Debit card but I didn’t receive my BIG Points, what do I do?
General
- Under which legal entity does Fave Singapore sell travel deals?
- What is the difference between Fave deals and FavePay?
- Do I need to print out my Fave voucher?
- I bought the voucher through the website. Do I need to print my voucher?
- Where can I find my purchased voucher?
- How does FavePay work?
Purchase & Redemption
- What is a cashback promo code and how do I use it?
- My credit / debit card got charged with an authorisation fee. What is that?
- What is a two-step verification process?
- The promo code says ‘Get 20% Off’, but I only got RM10 off. Why is that?
- Can I reuse a promo code after cancelling a voucher?
- I can't redeem my voucher. Can I transfer my voucher to someone else?
AirAsia BIG Loyalty
- How do I link my AirAsia BIG Points on the Fave App?
- What if I was overcharged? What happens to my AirAsia BIG Points? How will I be refunded?
- Will I get an OTP / TAC for every FavePay transaction?
- Will I get an OTP / TAC for every purchase of Fave deal?
- How do I get a tax invoice for my purchase?
- Can I get a refund if my voucher is expired?
Understanding the Fine Print
Purchasing Vouchers
Fave Credits
- How can I use my credits?
- Can I purchase a Fave deal with my FavePay credits?
- How long are my credits valid for?
- Can I convert my Fave credits into cash?
- Where can I check my credits balance?
- How long are my credits valid for?
Gifting with Fave
FavePay
- What is cashback?
- I can’t find my favourite restaurant on FavePay!
- What is FavePay and why should I use it?
- Where can I use FavePay?
- How do I pay with FavePay?
- What cards can you use to pay with FavePay?
Terms and Policies
Terms of Use
- 1. Introduction
- 2. Purchasing and Payment
- 3. Purchasing and Payment
- 4. Promo Code
- 5. Your Obligations
- 6. Intellectual Property
Privacy Policy
- 1. Introduction
- 2. Collection of Personal Data
- 3. Purpose of Acquiring and Processing Your Personal Data
- 4. Consequences of Not Consenting to This Privacy Policy/Not Providing Your Personal Data
- 5. Disclosure of Your Personal Data
- 6. Accuracy of Your Personal Data