Frequently Asked Questions
General
- What is Fave?
- How does Fave Work?
- Where can I use Fave?
- Managing your account
- Where do I go if I need assistance?
- Can I refer friends to Fave?
Purchase & Redemption
- How do I purchase a Fave voucher?
- How do I use a promo code to offset my purchases?
- Unable to use promo code?
- How many vouchers can I buy at a time?
- I just accidentally purchased a voucher that I didn’t mean to buy! What do I do?
- How late can I purchase an offer? Can I purchase an offer at the very last minute?
Payment & Refund
- What are the payment methods for Fave?
- How do I change and view my payment method?
- What does these payment statuses mean?
- Cross-border charges - why am I charged extra?
- Invoice for purchases
- I want to cancel my voucher. Can I get a refund?
FavePay
- What is FavePay and why should I use it?
- Where can I use FavePay?
- How do I pay with FavePay?
- What cards can you use to pay with FavePay?
- What are the exclusive items / perks offered for using FavePay?
- Can I cancel my transaction?
Terms and Policies
Terms of Use
- 1. Introduction
- 2. Purchasing and Payment
- 3. Purchasing and Payment
- 4. Promo Code
- 5. Your Obligations
- 6. Intellectual Property
Privacy Policy
- 1. Introduction
- 2. Collection of Personal Data
- 3. Purpose of Acquiring and Processing Your Personal Data
- 4. Consequences of Not Consenting to This Privacy Policy/Not Providing Your Personal Data
- 5. Disclosure of Your Personal Data
- 6. Accuracy of Your Personal Data