Frequently Asked Questions

General

• What is Fave?
• What is the difference between Fave deals and FavePay?
• How do Fave Deals work?
• Do I need to print out my Fave voucher?
• I bought the voucher through the website. Do I need to print my voucher?
• Where can I find my purchased voucher?
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Purchasing Vouchers

• My credit / debit card got charged with an authorisation fee. What is that?
• How do I purchase a Fave voucher?
• What is a two-step verification process?
• How do I use a promo code to offset my purchases?
• What is a cashback promo code and how do I use it?
• My promo code did not work. Why did that happen?
See all 13 articles

Redeeming Vouchers

• How do I redeem my voucher?
• How do I find my voucher redemption period?
• When can my voucher be redeemed?
• Can I redeem my vouchers offline?
• I accidentally cancelled my voucher. What should I do?
• What happens if I can't redeem my voucher?
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Payment & Refund

• What are the payment methods for Fave?
• How do I change and view my payment method?
• I can’t make a payment! What should I do?
• What do these payment statuses mean?
• Cross-border charges - why am I charged extra?
• Invoice for purchases
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FavePay

• What is FavePay and why should I use it?
• Where can I use FavePay?
• How do I pay with FavePay?
• What cards can you use to pay with FavePay?
• What are the exclusive items / perks offered for using FavePay?
• What is cashback?
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Gifting with Fave

• Can I purchase a voucher as a gift?
• I got a gift! How do I redeem my gift?

Fave Cashback

• How can I use my Fave cashback?
• Can I convert my Fave cashback into cash?
• Where can I check my cashback balance?
• How long are my Fave cashback valid for?
• Can I purchase a Fave deal with my FavePay cashback?
• What will happen to my Fave Cashback if I switch accounts?

Understanding the Fine Print

• Where can I find the Fine Print?
• I want to buy a spa / hair / massage / mani-pedi voucher. What part of the Fine Print should I check before purchasing the offer?
• What is a surcharge?