Frequently Asked Questions
eCards
General
Purchasing Vouchers
- My credit / debit card was charged with an authorisation fee. What is that?
- How do I purchase a Fave voucher?
- Can I purchase a voucher as a gift?
- How do I use a promo code to offset my purchases?
- What is a cashback promo code and how do I use it?
- The promo code says ‘Get 20% Off’, but I only got RM10 off. Why is that? See all 14 articles
Redeeming Vouchers
Payment & Refund
- What are the payment methods for Fave?
- How do I change and view my payment method?
- How do I choose my primary method of payment?
- Can I remove my primary method of payment?
- Does my primary method of payment change if I log out and login to my Fave account?
- How much is the card authorisation fee? See all 16 articles
FavePay
Table Ordering
- Can I customize my order?
- Can I pay for discounted /promotional/ set items on the menu?
- Will I get a digital receipt for my FavePay payment?
- Can I see the cashback that I will earn before placing an order?
- Is there a separate “Scan QR” button for table ordering?
- What is the difference between the QR code on the table and the QR code at the counter? See all 15 articles