Frequently Asked Questions

General

• What is Fave?
• How does Fave Work?
• Where can I use Fave?
• Can I change my contact number?
• Where do I go if I need assistance?  
• Can I refer friends to Fave?
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Purchase & Redemption

• How do I purchase a voucher?
• When should I purchase a voucher?
• How do I use a promo code to offset my purchases?
• When will I be charged?
• How many vouchers can I buy at a time?
• I just accidentally purchased a voucher that I didn’t mean to buy! What do I do?
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Payment & Refund

• What are the payment methods for Fave?
• How do I change and view my payment method?
• What does these payment statuses mean?
• Cross-border charges - why am I charged extra?
• Invoice for purchases
• I want to cancel my voucher. Can I get a refund?
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