Frequently Asked Questions

General

• What is Fave?
• How does Fave Work?
• Where can I use Fave?
• Managing your account
• Where do I go if I need assistance?  
• Can I refer friends to Fave?
See all 10 articles

Purchase & Redemption

• How do I purchase a Fave voucher?
• How do I use a promo code to offset my purchases?
• Unable to use promo code?
• How many vouchers can I buy at a time?
• I just accidentally purchased a voucher that I didn’t mean to buy! What do I do?
• How late can I purchase an offer? Can I purchase an offer at the very last minute?
See all 19 articles

Payment & Refund

• What are the payment methods for Fave?
• How do I change and view my payment method?
• What does these payment statuses mean?
• Cross-border charges - why am I charged extra?
• Invoice for purchases
• I want to cancel my voucher. Can I get a refund?
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FavePay

• What is FavePay and why should I use it?
• Where can I use FavePay?
• How do I pay with FavePay?
• What cards can you use to pay with FavePay?
• What are the exclusive items / perks offered for using FavePay?
• Can I cancel my transaction?
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