Frequently Asked Questions
General
- What is Fave?
- Where can I use Fave?
- How do I log in to my Fave account?
- How do I sign up for a Fave account?
- Can I have multiple Fave accounts?
- How do I update my account details?
Purchasing FaveDeal
- How do I purchase a FaveDeal?
- What payment method can I select to checkout FaveDeal?
- Which part of the Fine Print should I check before purchasing a FaveDeal?
- What is Fave Guarantee?
- How much is the Fave Guarantee?
- How late can I purchase a deal / voucher?
Redeeming FaveDeal
- How do I redeem my voucher?
- Where is my voucher's Redemption Instructions?
- When can my voucher be redeemed?
- I accidentally canceled my voucher. What should I do?
- I got a gift! How do I redeem my gift?
- I can't redeem my voucher. Can I transfer my voucher to someone else?
FavePay
- I need an agent's help for my FavePay transaction! What info do I provide?
- What is FavePay and why should I use it?
- Where can I use FavePay?
- How do I pay with FavePay?
- What are the exclusive items / perks offered for using FavePay?
- What cards can you use to pay with FavePay?
FavePay DuitNow QR
- What is FavePay DuitNow QR?
- How do I FavePay using FavePay DuitNow QR?
- What is the difference between the existing FavePay QR and FavePay DuitNow QR?
- Can I still earn partner cashback with FavePay DuitNow QR?
- Do I need to register with DuitNow in order to use a FavePay DuitNow QR?
- I tried scanning a DuitNow QR with my Fave app, but it didn't work! Why is that?
Fave Pay in Instalments
- What is Pay In Instalments?
- How does Pay In Instalments work?
- Who is eligible for Pay In Instalments?
- Is there a minimum transaction amount to opt for Pay In Instalments?
- How do I opt for Pay In Instalments?
- Will I be able to use Pay In Instalments on Fave Deals and Fave eCards?
PayLater by Grab
- What is PayLater by Grab?
- Where can I use PayLater by Grab?
- Why don’t I see the PayLater by Grab option?
- Will I be granted merchant cashback when I pay with PayLater by Grab?
- Is there a minimum transaction amount to pay with PayLater by Grab?
- Can I use my merchant cashback when I pay with Paylater by Grab on my FavePay transaction?
Payment & Refund
- How can I view my payment history?
- My payment attempt failed! What is happening?
- What are the payment methods for Fave?
- How do I change and view my payment method?
- How do I choose my primary method of payment?
- Can I remove my primary method of payment?
Cashback
- What is cashback?
- What is Fave e-Cashback? Is it the same as Fave Cashback?
- Can I use Fave e-Cashback for all transactions on Fave?
- What is Promo Code Cashback?
- How can I find my cashback under Fave app?
- How to use my Fave Cashback?
eCards
- What is an eCard?
- How can I purchase eCard?
- What payment methods can I use to purchase an eCard?
- When will I receive the eCard Cashback after I purchase?
- Can I use partner cashback to buy an eCard?
- Can I use a promo code on my eCard purchase?
Gift Cards
- How do I order a Gift Card?
- How many Gift Cards can I order in one purchase?
- How do I pay for a Gift Card?
- Can I use Fave cashback for my Gift Card purchase?
- Can I use eCashback for my Gift Card purchase?
- Can I use promo codes on my Gift Card purchase?
Stamp Card
- What is Fave Stamp Cards
- How do I earn stamps?
- How many stamps do I earn per transaction?
- Can I earn stamps on discounted or promotional items?
- Can I transfer my stamps to someone else?
- How can I redeem my rewards?
Fave Pass
- What is a Fave Pass?
- How can I purchase a Fave Pass?
- What payment methods can I use to purchase a Fave Pass?
- Can I use cashback for my Fave Pass purchase?
- Can I use promo codes on my Fave Pass purchase?
- Where can I find my purchased Fave Pass?
Fave Arcade
- What is Fave Arcade?
- How does Fave Arcade work?
- Is Fave Arcade available in my region?
- How can I earn tickets to participate in Fave Arcade?
- How can I check the number of ticket(s) and token(s) that I have?
- How many ticket(s) that I need to use/convert to play a game under Fave Arcade?