Frequently Asked Questions
General
Purchasing Vouchers
- How do I purchase a Fave voucher?
- How many vouchers can I buy at a time?
- I just accidentally purchased a voucher that I didn’t mean to buy! What do I do?
- Can I send a voucher as a gift?
- How do I use a promo code to offset my purchases?
- What is a cashback promo code and how do I use it? See all 15 articles
Redeeming Vouchers
FavePay
Payment & Refund
Cashback
Penjana Campaign
- What is the Penjana Initiative?
- How long will this Penjana Initiative be available?
- How much e-Cashback can I earn?
- What is e-Cashback? Is it the same as Fave cashback?
- Is this Penjana Initiative only applicable to new users?
- Are all merchants on Fave a part of this Penjana initiative? See all 11 articles
eCards
Table Ordering
- What is Table Ordering?
- How do I order through table ordering?
- Is there a separate “Scan QR” button for table ordering?
- What is the difference between the QR code on the table and the QR code at the counter?
- Can I customize my order?
- Can I pay for discounted /promotional/ set items on the menu? See all 15 articles