Frequently Asked Questions
General
- What is Fave?
- Where can I use Fave?
- How do I log in to my Fave account?
- How do I sign up for a Fave account?
- Can I have multiple Fave accounts?
- How do I update my account details?
Purchasing FaveDeal
- How do I purchase a FaveDeal?
- What payment method can I select to checkout FaveDeal?
- Which part of the Fine Print should I check before purchasing a FaveDeal?
- What is Fave Guarantee?
- How much is the Fave Guarantee?
- How late can I purchase a deal / voucher?
Redeeming FaveDeal
- How do I redeem my voucher?
- Where is my voucher's Redemption Instructions?
- When can my voucher be redeemed?
- I accidentally canceled my voucher. What should I do?
- I got a gift! How do I redeem my gift?
- I can't redeem my voucher. Can I transfer my voucher to someone else?
FavePay
- I need an agent's help for my FavePay transaction! What info do I provide?
- What is FavePay and why should I use it?
- Where can I use FavePay?
- How do I pay with FavePay?
- What are the exclusive items / perks offered for using FavePay?
- What cards can you use to pay with FavePay?
Payment & Refund
- How can I view my payment history?
- My payment attempt failed! What is happening?
- What are the payment methods for Fave?
- How do I change and view my payment method?
- How do I choose my primary method of payment?
- Can I remove my primary method of payment?
Cashback
- What is cashback?
- What is Fave e-Cashback? Is it the same as Fave Cashback?
- Can I use Fave e-Cashback for all transactions on Fave?
- What is Promo Code Cashback?
- How can I find my cashback under Fave app?
- How to use my Fave Cashback?
eCards
- I cannot buy eCard. What is happening?
- What is an eCard?
- How can I purchase eCard?
- What payment methods can I use to purchase an eCard?
- When will I receive the eCard Cashback after I purchase?
- Can I use partner cashback to buy an eCard?
FavePay DuitNow QR
- What is FavePay DuitNow QR?
- How do I FavePay using FavePay DuitNow QR?
- What is the difference between the existing FavePay QR and FavePay DuitNow QR?
- Can I still earn partner cashback with FavePay DuitNow QR?
- Do I need to register with DuitNow in order to use a FavePay DuitNow QR?
- I tried scanning a DuitNow QR with my Fave app, but it didn't work! Why is that?
FavePay Later
- Why am I unable to use FavePay Later?
- When will the next instalment be charged to my payment card?
- Can I change my payment method or card details for the subsequent payments due?
- Can I change my payment schedule or amounts due for each payment?
- Where can I check my payment schedule?
- I have a late instalment payment! What do I do?