Frequently Asked Questions
General
- What is Fave?
- Where can I use Fave?
- How do Fave Deals work?
- What is the difference between Fave deals and FavePay?
- I bought the voucher through the website. Do I need to print my voucher?
- Where can I find my purchased voucher?
Purchasing Vouchers
- How do I purchase a Fave voucher?
- How many vouchers can I buy at a time?
- I just accidentally purchased a voucher that I didn’t mean to buy! What do I do?
- Can I send a voucher as a gift?
- How do I use a promo code to offset my purchases?
- What is a cashback promo code and how do I use it?
Redeeming Vouchers
- How do I redeem my voucher?
- Where is my voucher's Redemption Instructions?
- When can my voucher be redeemed?
- Can I redeem my vouchers offline?
- I accidentally canceled my voucher. What should I do?
- I got a gift! How do I redeem my gift?
FavePay
- What is FavePay and why should I use it?
- Where can I use FavePay?
- How do I pay with FavePay?
- What cards can you use to pay with FavePay?
- What are the exclusive items / perks offered for using FavePay?
- Can I use a promo code on my FavePay transaction?
Payment & Refund
- What are the payment methods for Fave?
- How do I change and view my payment method?
- How do I choose my primary method of payment?
- Can I remove my primary method of payment?
- Can I use GrabPay as my primary method of payment?
- Can I use Boost as my primary method of payment?
Cashback
- What is cashback?
- What is e-Cashback? Is it the same as Fave cashback?
- How can I use my Fave cashback?
- How do I use my partner cashback?
- Can I use e-Cashback for all transactions on Fave?
- How can I start earning e-Cashback?
eCards
- What is an eCard?
- What payment methods can I use to purchase an eCard?
- Can I use partner cashback to buy an eCard?
- Can I use a promo code on my eCard purchase?
- Where can I use my eCard partner cashback?
- How long is my eCard partner cashback valid for?
Table Ordering
- What is Table Ordering?
- How do I order through table ordering?
- Is there a separate “Scan QR” button for table ordering?
- What is the difference between the QR code on the table and the QR code at the counter?
- Can I customize my order?
- Can I pay for discounted /promotional/ set items on the menu?
Understanding the Fine Print
Fave Loyalty Platform
- What is Fave Loyalty Platform (FLP)?
- [PayLah!] How do I make a FavePay transaction on PayLah!?
- [PayLah!] Where do I view my partner cashback?
- [PayLah!] How do I link my Fave account to PayLah!?
- [Singtel Dash] How do I earn partner cashback on Singtel Dash?
- [Singtel Dash] Where do I view my partner cashback?