Frequently Asked Questions

General

• What is Fave?
• Where can I use Fave?
• How do Fave Deals work?
• What is the difference between Fave deals and FavePay?
• I bought the voucher through the website. Do I need to print my voucher?
• Where can I find my purchased voucher?
See all 19 articles

Purchasing Vouchers

• How do I purchase a Fave voucher?
• How many vouchers can I buy at a time?
• I just accidentally purchased a voucher that I didn’t mean to buy! What do I do?
• Can I send a voucher as a gift?
• How do I use a promo code to offset my purchases?
• What is a cashback promo code and how do I use it?
See all 15 articles

Redeeming Vouchers

• How do I redeem my voucher?
• Where is my voucher's Redemption Instructions?
• When can my voucher be redeemed?
• Can I redeem my vouchers offline?
• I accidentally canceled my voucher. What should I do?
• I got a gift! How do I redeem my gift?
See all 14 articles

FavePay

• What is FavePay and why should I use it?
• Where can I use FavePay?
• How do I pay with FavePay?
• What cards can you use to pay with FavePay?
• What are the exclusive items / perks offered for using FavePay?
• Can I use a promo code on my FavePay transaction?
See all 11 articles

Payment & Refund

• What are the payment methods for Fave?
• How do I change and view my payment method?
• How do I choose my primary method of payment?
• Can I remove my primary method of payment?
• Can I use GrabPay as my primary method of payment?
• Can I use Boost as my primary method of payment?
See all 16 articles

Cashback

• What is cashback?
• What is e-Cashback? Is it the same as Fave cashback?
• How can I use my Fave cashback?
• How do I use my partner cashback?
• Can I use e-Cashback for all transactions on Fave?
• How can I start earning e-Cashback?
See all 15 articles

eCards

• What is an eCard?
• What payment methods can I use to purchase an eCard?
• Can I use partner cashback to buy an eCard?
• Can I use a promo code on my eCard purchase?
• Where can I use my eCard partner cashback?
• How long is my eCard partner cashback valid for?
See all 20 articles

Table Ordering

• What is Table Ordering?
• How do I order through table ordering?
• Is there a separate “Scan QR” button for table ordering?
• What is the difference between the QR code on the table and the QR code at the counter?
• Can I customize my order?
• Can I pay for discounted /promotional/ set items on the menu?
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Understanding the Fine Print

• Where can I find the Fine Print?
• I want to buy a spa / hair / massage / mani-pedi voucher. What part of the Fine Print should I check before purchasing the FaveDeal?
• What is a surcharge?

Fave Loyalty Platform

• What is Fave Loyalty Platform (FLP)?
• [PayLah!] How do I make a FavePay transaction on PayLah!?
• [PayLah!] Where do I view my partner cashback?
• [PayLah!] How do I link my Fave account to PayLah!?
• [Singtel Dash] How do I earn partner cashback on Singtel Dash?
• [Singtel Dash] Where do I view my partner cashback?
See all 7 articles