In the event of loss or theft of card or authentication data or in the event of any fraud/abuse being detected, you can reach out to our Customer Happiness team via email at hello@myfave.com or through our Talk to Us Feature on your Fave app.
Once we receive the necessary information, we will keep you posted on the outcome via email or the Talk to Us feature within the next 2-5 working days (Monday - Friday, excluding weekends and public holidays) during business hours 10:00 am - 7:00 pm. We will do our best to get back to you as soon as we can!