For clarity on payment-related issues, please contact our Customer Happiness team via email at hello@myfave.com or through our Talk to Us Feature on your Fave app.
Once we receive your query, we will get back to you via email or the Talk to Us Feature on the Fave app (whichever you had reached out to) within the next 2-5 working days (Monday - Friday, excluding weekends and public holidays) during business hours 10:00 am - 7:00 pm. We will do our best to get back to you as soon as we can!