If your Gift Card purchase transaction fails, we will automatically process a refund for the transaction. Refunds may require 7-14 business days (excluding weekends and public holidays) to be processed depending on the issuing bank and payment method selected. If you do not receive your refund after the 14th business day, please contact our Customer Happiness team via email at hello@myfave.com or through our Talk to Us Feature on your Fave app.