UPDATED AND EFFECTIVE AS OF 15TH SEPTEMBER 2023
Welcome to the FAVE website https://myfave.com/ (“Site”) and/or FAVE mobile apps (“App”) (collectively, the “Platform”).
10. SUSPENSION AND TERMINATION; ACCOUNT DEACTIVATION AND CLOSURE Suspension and Termination
10.1. You agree that we may in our sole discretion, with or without notice, and without any liability to you or any third party, suspend or terminate your Account and your User ID, remove or discard from the Platform any Content associated with your Account and User ID, withdraw any promotions, offers, deals or subsidies offered to you, cancel any transaction associated with your Account and User ID, temporarily disable your access to any or all of the Services and/ or features on the Platform, withhold any and all sale proceeds or refunds (as the case may be), and/or take any other actions that we deem necessary. Typical reasons for such actions may include, but not limited to:
(a) the Account has been inactive for a consecutive period of twelve (12) months;
(b) having multiple user accounts or allowing unauthorised persons to access and use the Account;
(c) in our opinion, there is dishonesty, suspected fraud, illegality, criminality or misrepresentation in the conduct of your Account or your use of the Platform and/or Services;
(e) you are in breach of any acts, statutes, laws, by-laws, rules, regulations, guidelines and/or policies imposed by any authority, regulatory body or government agency;
(f) you have acted in bad faith or with malicious intent, or that we have reasonable grounds to believe that your behaviour is harmful, of defamatory nature or abusive to other Users, third-parties and/or FAVE;
(g) your name is listed under any regulatory watchlist (including but not limited to listing related to terrorism and terrorism financing) under the applicable laws governing anti-money laundering, anti-terrorism financing and/ or corruption and/or such other local, foreign or international laws and regulations of similar nature;
(h) if we are required to do so pursuant to an order of a court or by any governmental or regulatory authority having the relevant jurisdiction;
(i) you have submitted false documents or have declared false information during your registration with or application to us; and/or
(j) you fail to provide any additional information which we may request from you from time to time for verification purposes.
Use of the Platform, Services and/or an Account for suspicious, fraudulent, illegal, harassing, defamatory, threatening or abusive purposes may be referred by us to the relevant law enforcement authorities without notice to you.
10.2. If we suspend your Account, our Services and/ or any specific features to you pursuant to Clause 10.1 above, we shall have the right to commence an investigation into such event and shall have the absolute right to disable your utilisation of any or all Services and/or hold back any and all refund or money or benefit due to you (as the case may be) until and unless clearance has been obtained from the relevant authorities and/or the satisfactory completion of any investigation.
10.3. In the event your access and/or utilisation of the Platform and/or Services is suspended, ceased or terminated by us due to suspicious, fraudulent, illegal or unlawful transactions including but not limited to breaches of any law or any rules, regulations, policies and/or guidelines made thereunder), you will not be able to continue to utilise any or all Services and shall not be entitled to obtain any money or refund or benefit whatsoever. It shall be lawful for us to retain for an indefinite period, or deal at its own discretion with, or release to the relevant authorities, any money or refund or benefit (including any Cashback issued to you) in accordance with applicable legislation, rules, regulation and/or guidelines. You shall not be entitled to claim any form of compensation for any loss arising therefrom.
Consequences of Account Termination
10.4. Upon termination of the Account due to any reason whatsoever, unless otherwise agreed in writing by us, any and all unredeemed Merchant Offering or unutilised Cashback will be deemed to have expired immediately and be removed from your Account. Any outstanding payments due by you to us and/or Merchant shall become immediately due and payable. Further consequences shall be as stipulated in the Specific T&C.