UPDATED AND EFFECTIVE AS OF 28TH OCTOBER 2024.
Welcome to the FAVE website https://myfave.com/ (“Site”) and/or FAVE mobile apps (“App”) (collectively, the “Platform”).
PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY SO THAT YOU ARE AWARE OF YOUR RIGHTS AND OBLIGATIONS TOWARDS THE APPLICABLE FAVE COMPANY IN YOUR JURISDICTION (FAVE ASIA TECHNOLOGIES SDN BHD (COMPANY REGISTRATION NO. 201101000765 (928899-V)) IN MALAYSIA AND BEECONOMIC SINGAPORE PTE. LTD. (UEN: 201002456D) IN SINGAPORE AND ITS RELATED COMPANIES, SUBSIDIARIES AND AFFILIATES (INDIVIDUALLY AND COLLECTIVELY, "FAVE", "WE", "US" OR "OUR") IN RESPECT OF THE ACCESS AND USE OF THE PLATFORM AND/OR SERVICES PROVIDED BY US.
BY ACCESSING THE PLATFORM, USING THE SERVICES AND/OR REGISTERING FOR AN ACCOUNT WITH US, YOU GIVE YOUR ACCEPTANCE OF AND CONSENT TO THESE TERMS OF USE, WHICH SHALL INCLUDE THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERETO AND/OR IMPOSED BY US FROM TIME TO TIME. YOUR ACCEPTANCE OF THESE TERMS OF USE SHALL CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN FAVE AND YOU AS THE USER. IF YOU DO NOT AGREE WITH THESE TERMS OF USE, IN WHOLE OR IN PART, PLEASE DISCONTINUE ACCESSING AND USING THE PLATFORM, ACCOUNT AND/OR SERVICES IMMEDIATELY.
16C SPECIFIC T&C - PII
16C.1 INTRODUCTION
(a) Pay in Instalment (PII) is a feature that enables you to opt to pay for the Merchant Offering in instalments, subject to applicable terms and conditions that may be applied between you and your selected Participating Banks.
(b) PII supports payments made on the Platform via Participating Banks credit card or other payment method as may be accepted by us from time to time.
(c) Your usage of and/or transaction carried out on PII will be additionally governed by these Specific T&C - PII.
16C.2 PII TRANSACTIONS
(a) The Pay in Instalment (PII) transaction begins when you select PII as your mode of payment during your FavePay transaction either online or offline.
(b) Any transactions carried out through PII are directed and initiated by you and is in no way controlled by Fave. In particular, the FINAL PRICE shall be the amount specified and input by you onto our Platform. WE SHALL NOT BEAR ANY LIABILITY OR RESPONSIBILITY FOR LOSSES OF ANY KIND THAT YOU MAY INCUR AS A RESULT OF YOUR FAILING TO INPUT THE CORRECT FINAL PRICE.
(c) We merely act as a facilitator in providing the Platform to assist you in making the instalment payments at the Merchant’s participating outlet, whether online or offline. PII is offered by the respective Participating Bank directly to the customer and Fave has no role to play in the approval, extension, modification, pre-closure, closure or any incidental matter pertaining to offering of the PII, which is decided at the sole discretion of the participating banks.
(d) In relation to your PII transactions initiated by you, you hereby represent and warrant to be the authorised holder of the selected and eligible credit card and/or other payment methods as may be accepted by us from time to time (“Payment Method”).
16C.3 PII TERMS
(a) When a PII request takes place, your credit card issuing bank has the discretion to either approve or reject the transaction/order placed using PII method, depending on eligibility criteria applied by the bank in its discretion. If your PII request was not approved, please approach your bank with any questions. If your bank does not approve your PII, your purchase will not be converted into an instalment payment plan and you will be charged the full amount to your credit card.
(b) PII being offered by the relevant Participating Banks to you is governed by the respective terms and conditions of each Participating Bank, and you are advised to approach the bank/issuer in case of any complaint, dispute and/or enquiry about your PII transaction.
(c) You must provide a current and valid credit card with sufficient credit limit (as may be updated periodically by your bank) to utilise the PII.
(d) A minimum transaction amount is required to select PII as a payment method based on your selection of Participating Banks.
Participating Bank | Minimum Amount | Tenure |
Alliance Bank | 500 | 6,12,24 |
Ambank | 500 | 6,12,24 |
RHB | 300 | 3, 6,12,24 |
Affin | 500 | 6,12,24 |
Standard Chartered | 500 | 6,12,24 |
HSBC | 500 | 3, 6,12,24 |
(e) We only facilitate full refunds for transactions made within a 30-day period. Partial refunds are currently not supported. However, all refund requests must first reach the Merchant for approval. Once you have acquired proof of payment and refund approval (supporting documents) from the Merchant, you are required to share the supporting documents with us. We shall refund FINAL PRICE (less any handling fee or administrative charge chargeable at FAVE’s discretion) to you. All refund shall be made through the original payment method elected by you and may take up to 14 business days to process, depending on your bank. To facilitate the refund process, you shall ensure that the payment information and/or details are accurate as the default refund method depends on your original payment method.
(f) By using PII, you irrevocably acknowledge and agree that we may use all information, including personal and billing information, provided to us in the course of using the Services (“Payment Instructions”). You acknowledge and agree that it is your sole responsibility to ensure that all your Payment Instructions are correct, complete and accurate in every aspect and you understand that time is required to process your Payment Instructions. The Payment Instructions provided by you will be treated as final and we are not obliged to verify the Payment Instructions with you. Further, by providing us with your Payment Instructions, you agree to pay or authorise us to deduct from your Account all fees and charges associated with your Payment Instructions. For the avoidance of doubt, any concern, dispute or query in respect of Payment Instructions or the functionality of a selected payment method shall be resolved between you and the relevant financial institution, credit/debit card issuer and/or e-wallet operator.
(g) We shall not be responsible and will not assume liability for any losses, damages, reversals, fees, claims, penalties and/or chargebacks to you arising (including but not limited to) from authorized/unauthorized use of your account by you or third party, loss or damage of your mobile device, wrong information and details including payment information and/or card details entered by you or wrong remittance by you in connection with the payment for the purchase of a Merchant Offering. We reserve all rights to verify whether you are duly authorised to use a certain payment method and we may suspend a payment transaction until such authorisation is confirmed or cancel such relevant transaction where such confirmation is not available.
(h) We shall also not be responsible and will not assume liability for any losses, damages, reversals, fees, claims, chargebacks and/or refunds to you arising from a Merchant's failure to fulfill their Merchant Offering and/or in the event of the Merchant going out of business. While we will make best efforts to recover funds from the Merchant, we shall not be liable to make any restitution to you for such claims or refunds. You hereby acknowledge and agree that your recourse for such matters lies directly with the Merchant, and our involvement is limited to facilitating the recovery process at our discretion.
(i) Any chargeback requests must be promptly initiated by you upon discovery and/or realization of the need for such action. We strongly advise you to consult with your credit card issuing bank to ascertain the precise process and timeline required for submitting such requests. Fave disclaims any responsibility for any damages and/or losses, howsoever arising that may arise from delays in filing chargeback requests.
(j) Cashback
At our sole discretion, you may be issued with one-time Cashback upon each successful PII transaction. Such other terms and conditions on cashback may include:
(k) Cashback Expiry
The validity or redemption period of your Cashback shall be as specified accompanying the issuance of the Cashback on the Platform. Upon the expiry of the validity or redemption period, the Cashback shall be deemed to have lapsed and you shall not have any recourse against the Merchant and/or us.
(l) Cashback Detail Breakdown
Depending on the Cashback issued to you (whether FAVE Cashback, Partner Cashback or e-Cashback), additional terms and conditions will apply and shall be as specified accompanying the issuance of such Cashback on the Platform. Such additional terms and conditions may be published as “Partner Cashback Detail Breakdown”. We and/or the Merchant shall not be held liable for any costs, expenses or loss arising from your failure to take note of or failure to comply with such additional terms and conditions.
Notwithstanding all of the above, we reserve all rights to make final determination of the terms of issuance and redemption of such Cashback on a case-to-case basis.
In the event of a cancellation or termination by a Merchant, any Cashback previously issued shall be refunded to us or if already utilized by you, shall be deducted from your Account in a manner we deem fit.
16C.4 ADDITIONAL TERMS & CONDITIONS BY PARTICIPATING BANKS
For more information regarding terms and conditions of your PII, we request you to review the terms and conditions of your respective banks offering such PII.
16C.5 WARRANTIES
You hereby irrevocably acknowledge and agree that:
(a) we merely facilitate you to make the PII at the Merchant’s participating outlet;
(b) any and all information about the goods and/or services are provided by the Merchant to you;
(c) the Merchant is the ultimate seller and actual service provider;
(d) the Merchant, and not us, is solely responsible for providing the goods and/ or fulfilling the services sold to and purchased by you;
(e) the Merchant is solely responsible for performing the warranty or honour the guarantee (if any) attached to the goods and/ or services purchased;
(f) any dispute arising in connection with the provision, fulfilment or performance of the goods and/ or services shall be resolved between you and the Merchant only; and
(g) you have read and understood all additional terms and conditions accompanying the PII made by you such as Cashback.
If you have any questions or concerns about these Specific T&C – PII, please contact us via email at hello@myfave.com or through the communication channel(s) made available on the Platform.