UPDATED AND EFFECTIVE AS OF 22ND OCTOBER 2024
Welcome to the FAVE website https://myfave.com/ (“Site”) and/or FAVE mobile apps (“App”) (collectively, the “Platform”).
PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY SO THAT YOU ARE AWARE OF YOUR RIGHTS AND OBLIGATIONS TOWARDS THE APPLICABLE FAVE COMPANY IN YOUR JURISDICTION (FAVE ASIA TECHNOLOGIES SDN BHD (COMPANY REGISTRATION NO. 201101000765 (928899-V)) IN MALAYSIA AND BEECONOMIC SINGAPORE PTE. LTD. (UEN: 201002456D) IN SINGAPORE AND ITS RELATED COMPANIES, SUBSIDIARIES AND AFFILIATES (INDIVIDUALLY AND COLLECTIVELY, "FAVE", "WE", "US" OR "OUR") IN RESPECT OF THE ACCESS AND USE OF THE PLATFORM AND/OR SERVICES PROVIDED BY US.
BY ACCESSING THE PLATFORM, USING THE SERVICES AND/OR REGISTERING FOR AN ACCOUNT WITH US, YOU GIVE YOUR ACCEPTANCE OF AND CONSENT TO THESE TERMS OF USE, WHICH SHALL INCLUDE THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERETO AND/OR IMPOSED BY US FROM TIME TO TIME. YOUR ACCEPTANCE OF THESE TERMS OF USE SHALL CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN FAVE AND YOU AS THE USER. IF YOU DO NOT AGREE WITH THESE TERMS OF USE, IN WHOLE OR IN PART, PLEASE DISCONTINUE ACCESSING AND USING THE PLATFORM, ACCOUNT AND/OR SERVICES IMMEDIATELY.
16C SPECIFIC T&C – STAMP CARD
16C.1 INTRODUCTION
(a) Stamp card is a digital card issued by participating merchants, that enables Users to accumulate stamps for each qualifying purchase and/or visit. Once a specified number of stamps is collected, the User becomes eligible for a reward and/or giveaway, subject to applicable terms and conditions.
(b) Your Stamp Card transaction will be additionally governed by these Specific T&C and any other terms and conditions imposed by the respective participating merchants.
16C.2 STAMP CARD TRANSACTIONS
Earning Stamp
(a) To earn a stamp, Users must make Qualifying Purchases at the respective participating merchants either online or offline. Qualifying Purchases shall refer to any transaction that meets the criteria set forth by the respective participating merchant, which may include a minimum spend threshold, the purchase of certain eligible items, and/or any other promotional terms that participating merchants may specify.
(b) For each qualifying purchase, Users will receive a predetermined number of stamps, typically one stamp per transaction, unless otherwise indicated in special promotions. Stamps are issued at the time of the transaction and cannot be applied retroactively to previous purchases. Fave and/or the participating merchants reserves the right to limit the number of stamps that can be earned within a specified period (e.g., per day, week, or month) and may impose exclusions on certain categories of products, such as discounted or promotional items.
(c) Stamps will only be awarded if the User presents the Stamp Card in their Fave App at the time of purchase. In cases where purchases are made online, Users must ensure they are logged into their account to earn stamps. Stamps cannot be transferred between accounts or shared among multiple users.
Stamp Redemption
(d) Once a User has accumulated the required number of stamps, as indicated on the Stamp Card, the User becomes eligible to redeem the stamps for the designated reward/giveaway. The reward/giveaway will be communicated clearly at the point of issuance, and may include items such as free products, discounts, or other exclusive offers, solely decided by the respective participating merchant.
(e) Redemptions must be made in person at participating merchants’ locations, unless otherwise specified. To redeem a reward/giveaway, the User must present a fully completed Stamp Card, and partial redemptions (where only some of the stamps are applied) are not permitted. The redeemed reward is final, non-exchangeable, and non-refundable, and may not be substituted for cash or any other form of compensation.
(f) All rewards are subject to availability and the applicable validity period. The participating merchant reserves the right to substitute rewards of equal or greater value if the original reward becomes unavailable. Users are encouraged to redeem their stamps in a timely manner, i.e. within the validity period, beyond which they will no longer be valid.
(g) The earning and redemption of Stamp Card is contingent upon the terms and conditions outlined by each participating merchant. Any restrictions and/or exceptions will be explicitly detailed in the terms & conditions specific to each Stamp Card. Users are advised to thoroughly review the terms and conditions before finalizing any purchase.
(h) We merely act as a facilitator in providing the Platform to assist the User in earning and redeeming the stamps from the participating merchants. The Stamp Card is issued by the respective participating merchants directly to the User and Fave has no role to play in determining the usage, validity, extension, transferability and/or replacement of the Stamp Card which is decided at the sole discretion of the participating merchants.
16C.3 VALIDITY
(a) Stamps earned in each Stamp Card may have specific expiration periods, as determined by the participating merchant. Stamps that are not redeemed within the stipulated validity period from the reward/giveaway date, will automatically expire and be forfeited without compensation. Expired stamps cannot be reissued or reinstated under any circumstances.
(b) Additionally, subject to any other articles in these Terms of Use, Fave reserves the absolute discretion to deactivate the User’s account, including permanently voiding all earned and/or unredeemed stamps, if the User violates any of the terms stipulated in these Terms of Use.
(c) Fave has no obligation to notify Users of any upcoming expirations. The responsibility is on the User to track their own stamp balances and usage.
(f) Rewards/Giveaway earned from the Stamp Card usage are non-transferable and/or non-redeemable for cash or credit.
16C.4 REFUND OR UNSUCCESSFUL TRANSACTION
(a) In the event that a purchase made under the Stamp Card is returned and/or refunded, the Fave reserves the absolute right to adjust the number of stamps associated with that purchase.
(b) If a User returns a purchase for a full refund, any stamps earned from that transaction will be deducted from the User’s Stamp Card balance. If a User redeems a completed Stamp Card to claim a reward and subsequently returns the item that earned the final stamp, the participating merchant reserves the right to deduct the redeemed reward, cancel the reward entirely, and/or adjust future stamp balances to reflect the return.
(c) Rewards obtained through the redemption of completed Stamp Cards are non-refundable and cannot be exchanged for cash, Fave credits (Cashback or eCashback), or any other form of compensation. Once a reward has been issued, it is considered final, except in cases where the reward itself is defective or not as described, in which case the participating merchant may, at its discretion, offer a replacement reward.
(d) Fave shall not be held responsible for refunds arising from unsatisfactory goods and/or services purchased from participating merchants. Any refund requests initiated subsequent to Stamp Card utilisation/redemption must be directed to the respective merchants. Please refer to the refund policy outlined on the participating merchant's website and/or the terms and conditions set forth by the respective merchants.
16C.5 WARRANTIES
The User hereby irrevocably acknowledge and agree that:
(a) Fave merely facilitate Users in earning and/or redeeming the stamps on behalf of the participating merchants;
(b) any and all information about the Stamp Card are provided by the participating merchants to Users;
(c) the participating merchant is the issuer of the Stamp Card and the party responsible for ensuring the usage of the Stamp Card for the purchase of its goods and services;
(d) the participating merchant, and not Fave, is solely responsible for the Stamp Card usage by the User;
(e) the participating merchant is solely responsible for performing the warranty or honour the guarantee (if any) attached to the Stamp Card;
(f) any dispute arising in connection with the provision, fulfilment or performance of the Stamp Card shall be resolved between the User and the participating merchant only; and
(g) the User have read and understood all additional terms and conditions including any terms and conditions by the participating merchants before using the Stamp Card.
If you have any questions or concerns about these Specific T&C – Gift Card, please contact us via email at hello@myfave.com or through the communication channel(s) made available on the Platform.