UPDATED AND EFFECTIVE AS OF 14TH DECEMBER 2024
Welcome to the FAVE website https://myfave.com/ (“Site”) and/or FAVE mobile apps (“App”) (collectively, the “Platform”).
PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY SO THAT YOU ARE AWARE OF YOUR RIGHTS AND OBLIGATIONS TOWARDS THE APPLICABLE FAVE COMPANY IN YOUR JURISDICTION (FAVE ASIA TECHNOLOGIES SDN BHD (COMPANY REGISTRATION NO. 201101000765 (928899-V)) IN MALAYSIA AND BEECONOMIC SINGAPORE PTE. LTD. (UEN: 201002456D) IN SINGAPORE AND ITS RELATED COMPANIES, SUBSIDIARIES AND AFFILIATES (INDIVIDUALLY AND COLLECTIVELY, "FAVE", "WE", "US" OR "OUR") IN RESPECT OF THE ACCESS AND USE OF THE PLATFORM AND/OR SERVICES PROVIDED BY US.
BY ACCESSING THE PLATFORM, USING THE SERVICES AND/OR REGISTERING FOR AN ACCOUNT WITH US, YOU GIVE YOUR ACCEPTANCE OF AND CONSENT TO THESE TERMS OF USE, WHICH SHALL INCLUDE THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERETO AND/OR IMPOSED BY US FROM TIME TO TIME. YOUR ACCEPTANCE OF THESE TERMS OF USE SHALL CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN FAVE AND YOU AS THE USER. IF YOU DO NOT AGREE WITH THESE TERMS OF USE, IN WHOLE OR IN PART, PLEASE DISCONTINUE ACCESSING AND USING THE PLATFORM, ACCOUNT AND/OR SERVICES IMMEDIATELY.
16D SPECIFIC T&C – FAVE PASS
16D.1 INTRODUCTION
(a) Fave Pass is a digital pass issued by participating merchants that grants users a specified number of sessions, services, and/or entries to the merchant’s outlet, allowing them access to the goods and services they have purchased.
Usage and access provided through Fave Pass are subject to the terms and conditions, including policies on session usage, validity period, cancellation, and any additional guidelines outlined in these specific T&Cs, as well as any terms imposed by the respective participating merchants.
16D.2 FAVE PASS TRANSACTIONS
(a) The Fave Pass will be activated upon your first use or visit to a participating merchant location, which will be initiated when a merchant representative scans the QR code of your Fave Pass in the Fave App. You are required to present and/or scan your Fave Pass during each visit to enable tracking and updating of the session count as applicable.
(b) The Fave Pass is valid strictly for the period specified, commencing on the date of activation and continuing for the term defined in your purchase terms and conditions. You bear sole responsibility for tracking the expiration date of the Fave Pass. Fave disclaims any liability for losses, unused sessions, or any other consequence arising from failure to utilize the Fave Pass within the specified validity period. No refunds, extensions, and/or other accommodations will be provided for any expired or unused portion of the Fave Pass except with Fave and/or the Merchant’s approval.
(c) Each session, service, and/or entry utilized or redeemed can be tracked through your Fave Account. We encourage you to regularly review your usage and redemption activity to prevent any potential expiration concerns. Fave has no obligation to notify Users of any upcoming expirations. The responsibility is on the User to track their own usage and redemption.
(d) Additionally, subject to any other articles in these Terms of Use, Fave reserves the absolute discretion to deactivate the User’s account, including permanently voiding all unused sessions, entries and/or services, if the User violates any of the terms stipulated in these Terms of Use.
(e) We merely act as a facilitator in providing the Platform to assist the User in utilizing and/or redeeming the sessions, entries and/or services from the participating merchants. The Fave Pass is issued by the respective participating merchants directly to the User and Fave has no role to play in determining the usage, validity, extension, transferability and/or replacement of the Fave Pass which is decided at the sole discretion of the participating merchants.
16D.3 NON-TRANSFERABILITY & NON-EXCHANGEABILITY
(a) Fave Pass sessions, entries and/or services are non-transferable. Users are not permitted to transfer any balance or unused session, entries and/or services to another individual, whether they are a Fave user or a non-Fave user.
(b) Subject to Fave’s sole discretion, any purchased or partially utilized Fave Pass cannot be exchanged for cash, credit, cashback, or any other form of compensation. This includes, but is not limited to, refunds, partial credits, cashback, transfers to other accounts, participation in promotions, or conversion for use on third-party platforms.
(c) Any attempt to transfer, exchange, and/or misuse the Fave Pass or its components may result in the suspension and/or termination of the User’s account, along with the cancellation of any remaining balance and/or unused sessions, entries or services.
(d) Fave reserves the right to monitor and investigate any suspected violations of Fave Pass. Users found in breach of the non-transferability or non-exchangeability terms may face legal action or be subject to additional penalties as deemed appropriate by Fave.
16D.4 SESSION RESERVATION, CANCELLATION & REFUND
(a) Certain sessions and/or services purchased through Fave Pass may require advance booking to ensure availability. We strongly encourage you to confirm the applicable terms and conditions with the respective participating merchants before making your purchase. Fave shall not be held responsible for any unavailability or cancellations by participating merchants for any reason.
(b) All Fave Pass purchases are final upon completion. Refunds and/or cancellations are not permitted after the purchase has been concluded unless approved by Fave and/or the Merchant. Where a refund and/or cancellation is approved, the amount will be refunded to the User’s original payment method. You acknowledge and agree that Fave shall bear no responsibility in the event that a participating merchant ceases operations and/or is otherwise unable to provide the sessions, entries, and/or services associated with your purchase.
16D.5 WARRANTIES
The User hereby irrevocably acknowledge and agree that:
(a) Fave merely facilitate Users in purchasing, redeeming and /or tracking the sessions, entries and/or services via the Fave Pass on behalf of the participating merchants;
(b) any and all information about the Fave Pass including but not limited to its usage, validity and redemption terms and conditions are provided by the participating merchants to Users;
(c) the participating merchant is the issuer of the Fave Pass and the party responsible for ensuring the usage and/or performance of the Fave Pass;
(d) the participating merchant, and not Fave, is solely responsible for performing the warranty or honour the guarantee (if any) attached to the Fave Pass as Fave is merely acting as the authorised agent for the participating merchant to conclude your purchase of Fave Pass in your Fave App;
(f) any dispute arising in connection with the provision, fulfilment, usage and/or performance of the Fave Pass shall be resolved between the User and the participating merchant only; and
(g) the User have read and understood all additional terms and conditions including any terms and conditions by the participating merchants before purchasing and/or using the Fave Pass.
If you have any questions or concerns about these Specific T&C – Fave Pass, please contact us via email at hello@myfave.com or through the communication channel(s) made available on the Platform.