If you are still at the outlet, do let the staff know about your concerns so that they can help with settling the issue with you directly.
If you need any further assistance with a FavePay transaction that you have made, our Customer Happiness Team is available on email at hello@myfave.com. Alternatively, simply initiate a conversation with our agents between 10am - 7pm on weekdays via your Fave app (click on the Me tab -> Help Center -> Talk To Us) for further assistance.