For Fave merchants that are onboarded with us, you can contact our Fave Partner Management team at the following correspondence. Our Partner Management Team is available from:
- Malaysia: Mon-Fri, 11am-8pm (including Public Holiday)
- Singapore: Mon-Sun, 11am-8pm (including Public Holiday)
1. Email
- Malaysia: partners.my@myfave.com
- Singapore: partners.sg@myfave.com
2. Livechat via Favebiz
- You can also chat with us via Favebiz by following the guide below.
- Login to Favebiz > Support > Contact Us > Chat with us
From Favebiz Web:
From Favebiz App:
3. WhatsApp
You (merchant) can also chat with the Partner Management team via WhatsApp number below, if there is an urgent issue such as unable to proceed with a refund when the customer is at the outlet.
- Malaysia: +60182029192
- Singapore: +6588935801