For Fave merchant that onboarded with us, you can contact our Fave Partner Management team at the following correspondence. Our Partner Management Team is available from Mon-Sun, 9am-10pm (including Public Holiday).
1. Email
- Malaysia: partners.my@myfave.com
- Singapore: partners.sg@myfave.com
2. Livechat via Favebiz
- You can also chat with us via Favebiz by following the guide below.
- Login to Favebiz > Support > Contact Us > Chat with us
- Favebiz Web:
- Favebiz App:
3. WhatsApp
You (merchant) can also chat with the Partner Management team via WhatsApp number +60182029192 if there is an urgent issue such as unable to proceed with a refund and the customer is at the outlet.