Did you know that Fave has 2 types of vouchers (FaveDeals)? Our FaveDeals are either cancellable or non-cancellable. Have you checked if your voucher is a cancellable type and if is still within the cancellation period (same day from the date of purchase)?
Here are some tips on how you can differentiate between the types of vouchers:
Tip 1: Checking for the "Cancellation Policy" under the voucher before the purchase is made
Tip 2: Checking for a "Cancel this deal" button available under a purchased voucher (located in the My Deals section)
Should your voucher be a cancellable type and is still within same day from the date of purchase, you may follow the visual guideline here to perform the cancellation of the voucher.
For any cancellable type voucher that has exceeded the same day from the date of purchase and any non-cancellable type voucher, we suggest you proceed with redemption of the voucher within the redemption period or send the voucher as a gift to someone else to redeem on your behalf. Here are the steps on how to send a voucher as a gift: Can I send a deal as a gift?