Yes, you can get a refund as long as your cancelable voucher is within the cancelation deadline.
Kindly take note:
- Only 1 voucher can be canceled per 24 hours from your previous cancellation.
- Once the deal is canceled, any promo code used to purchase the deal will be forfeited and you will not be able to reuse it again.
- Cancellations can only be made via the Fave app.
For purchases made using credit / debit cards:
- All refunds made within 3 days from date of purchase will be processed back to your original payment method. The refund will be reflected within 7-14 working days from the date of your cancelation.
- However, if your purchase was made by utilizing both your card and Fave Cashback/e-Cashback, the amount will be refunded to your bank account and Fave account, respectively.
For purchases made using E-Wallet (Boost /GrabPay)*:
- All refunds made within 3 days from date of purchase will be processed back to your original payment method. The refund will be reflected within 24 hours from the cancelation.
- However, if your purchase was made by utilizing both E-Wallet and Fave Cashback/e-Cashback, the amount will be refunded to your E-Wallet and Fave account, respectively.
* This refund process for E-Wallets is effective for cancellations made on 5 Feb 2021 onwards and support for all devices with Fave app version of 2.92.0 and above. Vouchers purchased using Boost/GrabPay and cancelled before this date will be refunded in Fave Cashback only, whereby the Fave Cashback will be valid for 3 months to offset any transactions on Fave, sitewide.
For purchases made using other payment methods:
- All refunds made within 3 days from date of purchase will be processed in terms of Fave Cashback upon your cancelation. Any Fave Cashback, if refunded, will be valid for 3 months from the date of issuance to offset your transactions on Fave.
- Any purchase using e-Cashback will be refunded in e-Cashback upon cancelation. The e-Cashback will be valid for 30 days from the date of refund.
Here are the steps to cancel on the Fave app:
1. Access your purchased vouchers by going to the 'Me' tab. Select the voucher you would like to cancel.
2. Scroll to the bottom of the voucher and click on the option to Cancel this Voucher. A pop-up will appear for you to confirm.
3. Another pop-up will appear for you to provide the reason for cancelation.
4. Once the reason is selected, the voucher will be canceled.
For any issues with cancelation, kindly contact our team via email@example.com or via the Live Chat on the app within the cancellation deadline.