We are delighted to know of your interest to purchase an offer from Fave. We recommend paying special attention to the following clauses:
- Limit 1 voucher per person.
- Offers for 1 person: This means that each person can only redeem 1 voucher.
- Offers for 2 people or more: This means that only one of you needs to present the voucher for redemption. If only 1 person uses the voucher, it does not equate to more sessions / longer treatment.
- This is also applicable for gift purchases. For example, if you purchase a voucher with this clause and send it as a gift, you will not be able to purchase the voucher again and use it for yourself (unless the voucher's Fine Print mentions otherwise).
- Valid for first-time customers only.
- This means that the voucher is valid for first-time customers of the particular partner, regardless of the outlet location. If you are a first-time Fave user but have visited the outlet before for a treatment, you are not considered to be a first-time customer.
- Vouchers with this clause cannot be combined with another voucher from the same partner.
- For example, if Partner A has two offers, but both have a “first-time customer” limitation, you can only choose to purchase and redeem 1 offer. This is because after redeeming one offer, you will no longer be considered a first-time customer.
- Valid for Malaysians only.
- Vouchers can only be redeemed by Malaysian citizens (MyKad or MyKid holders).
- Valid only for Singaporeans, Singapore PR, EP, SP, DP, and WP holders.
- Vouchers can only be redeemed by customers with specific identification. Vouchers with the above clause are not valid for tourists.
- Singaporeans: Singapore citizens.
- PR: Permanent Resident
- EP: Employment Pass
- SP: S Pass
- DP: Dependant’s Pass
- WP: Work Permit
- Vouchers can only be redeemed by customers with specific identification. Vouchers with the above clause are not valid for tourists.
- Voucher is non-cancellable and non-refundable / Voucher cannot be cancelled.
- Vouchers with this clause are not subject to Fave’s cancellation policy. Once purchased, the voucher is not valid for a refund.
- If you need further assistance, you can email our Customer Happiness team via hello@myfave.com or contact us via the app's ME tab > HELP CENTER > TALK TO US.