We are sorry to hear about this! Rest assured, you can contact us at firstname.lastname@example.org or tap on "Help Center" > "Talk To Us" under Fave app for our Customer Happiness team to check further. To help us handle your concern faster, please provide the below details when contacting us.
- The partner and outlet name that you visited
- The date and time of your visit
- The name/attribute of the staff that attended to you (if recalled any)
- The reason the partner didn't accept FavePay (if shared any)
- The proof of the repayment you made directly to the partner using an alternative payment mode (if any)
Once we receive the information, we will keep you posted on the outcome via the communication channel with you within the next 2-5 working days (excluding weekends and public holidays).