The Fave Guarantee is a 2.9% fee* applicable to Fave Deals purchased on our platform. If applicable, it will be indicated on the payment confirmation page. The breakdown of a purchase can also be viewed before confirmation of purchase, by clicking on the "^" button next to the total amount due towards the bottom of the checkout page.
For example:
The Fave Guarantee fee is also refundable** when your voucher is cancelled from your end within 3 days from the purchase date. For steps to cancel a voucher, you may refer to this article here; I want to cancel my voucher. Can I get a refund?
*Applicable for FaveDeal purchases with minimum 5% discount on voucher's original price
**Not applicable to non-cancellable deals