Refunds will only be given if you have cancelled your voucher before the cancellation deadline (this only applies to vouchers of the cancellable type, marked by the Cancellation Policy on a deal page).
Cancelled purchases made via debit /credit cards/ online banking will be refunded to its original card of payment (in 7-14 working days upon cancellation initiation) whereas cancelled purchases made via e-Wallet* will be refunded back to its original e-Wallet of payment (within 24 hours from the time of cancellation).
Any purchase amount using Fave e-Cashback/ Fave Cashback will be refunded as Fave e-Cashback/ Fave Cashback respectively with their original validity period.
* This process is effective for cancellations made on 5 Feb 2021 onwards and support for all devices with Fave app version of 2.92.0 and above. Vouchers purchased using Boost/GrabPay and cancelled before this date will be refunded in Fave Cashback only, whereby the Fave Cashback will be valid for 3 months to offset any transactions on Fave, sitewide.